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BIZARIUM will do everything in its power within reason to ensure that the visit to the BIZARIUM will take place according to the reasonable expectations of the Visitor. BIZARIUM will do everything in its power to keep any inconvenience or nuisance to the Visitor to a minimum, as well as to guarantee the safety of the Visitor as much as possible.

General provisions: definitions

Article 1.1 These Conditions relate to visits to the Museum.

Article 1.2 In these Conditions the term 'Museum' is understood to mean all the spaces that fall under the legal or management authority of BIZARIUM, including the freely accessible public areas, the public areas for which an admission ticket is required. The spaces outside the building, including the forecourt and parking facilities, are not covered by the Museum.

Article1.3 'Visitor(s)' shall mean anyone who enters the Museum in any way.

Article 1.4 The Visitor Agreement shall be understood to mean the agreement between the Visitor and the BIZARIUM at the moment a Visitor enters the Museum.

Article 1.5 These General Terms and Conditions for Visitors apply to every Visitor.

Article 1.6 These General Terms and Conditions for Visitors are available on the BIZARIUM website The terms and conditions can also be obtained at the ticket office.


Ticket sales, offers and prices

Article 2.1 The Bizarium is authorised to change its prices. All price quotations, announcements or otherwise information provided by BIZARIUM are without obligation. BIZARIUM accepts no liability for any errors made by BIZARIUM in price quotations, announcements or otherwise provided information to the Visitor. BIZARIUM is not liable for errors made by third parties either.

Article 2.2 The Visitor is at all times obliged to show the admission ticket and a voucher or any card giving entitlement to a discount on the admission price to the personnel upon request.

Article 2.3 Article 230p sub e of the Civil Code - Book 6, applies to all types of tickets purchased through the website. By virtue of that article of law, the right of withdrawal from the Distance Selling Act does not apply to leisure services. The potential visitor is not entitled to obtain a refund of the admission price or any other compensation in the event of loss or theft of the admission ticket before entering the museum complex. If a potential visitor does not use the pre-purchased admission ticket, this will be at the expense and risk of the visitor; this is also the case if the admission ticket is only valid for a certain time and/or date. Once an admission ticket has been obtained, it cannot be exchanged. No refund of the admission price will be made.

Article 2.4 The potential visitor may be denied access to the museum complex if it appears that the admission ticket was not obtained directly from the Bizarium or a body authorised by the Bizarium to do so.

Article 2.5 The Bizarium will refund the price of admission actually paid by the visitor only if the visitor is forced to leave the museum premises prematurely on account of an unannounced emergency assistance exercise (section 15 of the Working Conditions Act 1998), as well as in the event of an actual calamity which results in the complete or partial evacuation of the museum premises. Restitution will only be made if the visitor is unable to visit the museum on the same or the next day using the same admission ticket.


Admission to the Museum

Article 3.1 A Visitor shall only be entitled to enter the Bizarium on presentation of a valid Admission Ticket.

Article3.2 The visitor will be denied admission or further admission to the Bizarium if the Bizarium establishes that

*The Admission Ticket has not been issued by the Bizarium or an authority or legal body authorised by the Bizarium to do so;

*The Visitor is clearly under the influence of alcoholic drinks, drugs or similar substances;

*The Visitor is evidently disturbing the order or has the apparent intention of disturbing the order;


Stay in the Museum

Article 4.1 During his stay in the Museum the Visitor is required to behave in accordance with public order, public decency and the rules of decency applicable to the nature of the activity visited. The Visitor is also obliged to immediately follow the directions and instructions given by BIZARIUM personnel.

If, in the reasonable judgment of BIZARIUM personnel, the Visitor in any way violates these standards, directions or instructions, the Visitor may be denied further access to the Museum, without the Visitor having any right to compensation for the costs of the admission ticket or any other costs incurred or damage sustained.

Article 4.2 Children under the age of 12 may only visit the Museum when accompanied by an adult. Parents or supervisors of children are at all times responsible for the behaviour of the children they have brought with them and are accountable for it. Teachers and supervisors of groups are responsible and accountable for the behaviour of the group members they are supervising. Parents, teachers and supervisors of groups shall strictly ensure that objects and materials on display are not touched.

Article 4.3 In the Museum, visitors are, among other things, forbidden to

*Offering goods of any description for sale or providing them free of charge to third parties;
*Deliberately and persistently blocking the way or obstructing the view of objects on display
*Obstructing other visitors, including, but not limited to, by the use of mobile telephones, portable music players or other sources of noise nuisance;
bring animals with you, unless these are explicitly permitted in certain areas or if these are guide dogs or dogs for the blind and are accompanying a visitor with an identification card;
*Consume food and other refreshments brought along in the Museum.
*To take objects or materials, including but not limited to walking sticks, folding bicycles, umbrellas or large bags, into the exhibition area or other places designated by BIZARIUM without permission from BIZARIUM staff. These can be handed in at a location to be indicated by BIZARIUM;
*To touch exhibited objects and exhibiting material such as showcases, lighting, partitions and the like, unless this is explicitly permitted. Parents or supervisors of children must strictly ensure that exhibited objects are not touched by the children they have brought with them. Small children must be held by the hand or be transported in a suitable vehicle; similarly, teachers and supervisors of groups must ensure that the group members they are supervising do not touch the objects on display;
*It is forbidden by law to bring into the building or to consume goods/equipment.

In the event that a Visitor violates the prohibitions set out herein, or fails to comply with an instruction given by a BIZARIUM employee, the Visitor may be denied (further) access to the Museum, without the Visitor having any right to refund of the price of the admission ticket; damage the Museum or any movable items exhibited or otherwise present therein.

Article 4.4 In cases in which the safety of persons, goods or the collection reasonably requires it, BIZARIUM staff can demand inspection of the (hand) luggage carried by the Visitor. If this is deemed necessary, staff may moreover request the Visitor to cooperate in a body search upon entering or leaving the Museum. If the Visitor refuses to cooperate, he/she may be refused admission to the Museum (for a longer period) without being entitled to reimbursement of the price of a ticket or to any other costs or damages.

Article 4.5 Other than with the prior written permission of the BIZARIUM management, the Visitor is prohibited from making visual or other recordings in the exhibition area. Furthermore, except with prior written permission from the management of BIZARIUM it is prohibited to make public or multiply any images or other recordings made in the Museum, in any way and with any medium, including electronic media. BIZARIUM is authorized to demand surrender of any equipment found and to take this into safekeeping during the Visitor's stay in the Museum. In the event of refusal to cooperate, the Visitor may be denied (further) access to the Museum, without the Visitor having any right to restitution of the price of the admission ticket.

Article 4.6 In the event that theft, vandalism, breach of Article 3.5 or serious nuisance is discovered caused by the Visitor, the Visitor will be denied access to the Museum, a report will be made to the police and the Visitor will be held liable for any damage suffered, including but not limited to loss and loss of profit.

Article 4.7 BIZARIUM reserves the right to make visual and/or sound recordings of the Visitor. The Visitor shall not make any copyright or other objection to the use of his/her portrait/likeness as part of the publication of said events.

Article 4.8 There is camera surveillance in the Bizarium. Camera images are kept for a period of fourteen days. In doing so, the museum complies with the obligations arising from the General Data Protection Regulation and the guidelines drawn up in this respect by the Dutch Data Protection Authority. If an incident is recorded, such as a criminal offence, the images will be kept until the incident is dealt with. If the Bizarium sees fit, camera images will be made available to the police in accordance with the Police Data Act.



Article 5.1 BIZARIUM will do everything in its power to ensure that a visit to the Museum or to events organised by BIZARIUM will take place in accordance with the published offer; this includes the obligation to inform the public in the best possible way about complete, partial or early closure of the Museum. Furthermore BIZARIUM shall inform the potential public about maintenance work, renovations or the (re)design of rooms that may cause inconvenience. The Visitor can never derive any right to compensation from this.

Article 5.2 The Bizarium shall endeavour to make the visit as pleasant as possible. However, the Bizarium cannot give any guarantees in this respect. In particular, it cannot guarantee that:

*The items in the permanent collection will be visible at all times;

*The whole of the museum complex will be accessible at all times;

*Your visit will not be disrupted by nuisance or inconvenience caused by other visitors, such as noise, inappropriate behaviour, theft or vandalism;

*the visit will not be disrupted by nuisance or inconvenience caused by maintenance work, such as renovation or the (re)organisation of rooms;

*the visit will not be disrupted by nuisance or inconvenience caused by facilities in the museum complex not functioning properly. Complaints regarding the circumstances mentioned here will therefore not be considered.

Article 5.3 Complaints and requests for claims regarding the agreement between BIZARIUM and the Visitor must reach BIZARIUM in writing or by email within 14 days after the visit has taken place. Complaints and requests for claims made after this period will not be taken into consideration.

Article 5.4 BIZARIUM will investigate the complaint and strive to respond (in writing or by e-mail) within 30 days of receipt. If the investigation is not completed by then, the complainant will be informed, as well as the expected date when this will be the case. No rights can be derived from a failure to answer complaints in time.


Liability of the Museum

Article 6.1 The BIZARIUM is never liable for any damage arising from quotations, communications or any other form of information provided to the Visitor by the BIZARIUM and/or third parties.

Article 6.1 The Bizarium only accepts liability in so far as this is apparent from this article. The total liability of the Bizarium is limited to compensation of direct damage up to the amount of the admission ticket, or, if this amount is higher, the amount paid by the Bizarium under its insurance policy.

Section 6.2 The stay of the visitor in the museum complex is at his/her own expense and risk.

The museum is only liable for property damage and/or consequential damage or injury sustained by the visitor which is the direct and exclusive result of willful intent or gross negligence of the museum, on the understanding that only the damage for which the museum is insured is eligible for compensation.

Article 6.3 In no case is the BIZARIUM obliged to pay a higher amount in compensation than: a. the actual admission price paid or, if that is more
b. the amount paid out by the BIZARIUM's insurer to the BIZARIUM in respect of the damage, or; c. the compensation obtained from another third party in respect of the damage. 

Article 6.4 Liability of the Bizarium for indirect damage, including loss of profit or wage loss and consequential damage, is excluded. Apart from the cases mentioned in this article, the Bizarium is not liable for damages, regardless of the ground on which an action for damages is based.

Article 6.5 The Bizarium accepts no responsibility for damage to or loss of goods deposited by the visitor.


Force majeure

Article 7.1 Force majeure for BIZARIUM, which means that any shortcoming caused by it cannot be imputed to BIZARIUM, is any unforeseen circumstance which hampers the performance of the agreement by BIZARIUM to such an extent that, temporarily or permanently, performance of the agreement becomes impossible or difficult.

Article 7.2 Such circumstances include circumstances at persons and/or services and/or institutions which BIZARIUM uses in executing the visit agreement.


Lost and found

Article 8.1 Any objects found in the Museum by a Visitor can be handed in at the counter. 

Article 8.2 BIZARIUM shall make every reasonable effort to trace the owner or rightful claimant of the found object and if the nature of the found object gives cause to do so, it shall contact the police. Found objects which, after a reasonable period of time in storage at BIZARIUM, are not handed over by the owner or entitled party may, if the nature of the found object gives cause for this, be handed over to the police.

Article 8.3 In the event that the owner or entitled party reports a found object, they may choose to collect the goods themselves or have them sent cash on delivery. In both cases, the owner or entitled party must provide proper identification.


Other terms and conditions

Article 9.1 The applicability of these Visitor Conditions does not affect the applicability of any other (contractual) conditions and/or regulations of BIZARIUM.

Article 9.2 If and as far as personal data of the Visitor is to be obtained and stored for the purchase of admission tickets or discount vouchers or for any other reason, BIZARIUM is a processor in the sense of the Personal Data Protection Act. BIZARIUM will treat the data true, accurate, sufficient, relevant to the purpose and will not use this data for any purpose other than that stated.


Applicable law

Article 10.1 These Visiting Conditions and the agreement between the Visitor and BIZARIUM are governed by Dutch law.

Article 10.2 All disputes arising from the agreement between the Visitor and BIZARIUM shall be submitted for judgment exclusively to the competent court, without prejudice to the right of appeal or cassation.      


BIZARIUM , October 2020

Bizarium - Hoogstraat 35

4524 AA SLUIS Nederland

KVK: 62753223

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