FAQ - TICKETS BIZARIUM -
- Why do you recommend booking tickets online?
Without an e-ticket we cannot guarantee admission. The interest in the Bizarium exceeds the available capacity of the museum. We use time slots to avoid crowds. A limited number of tickets are available per 15-minute time slot. This way you can enjoy your visit to the museum in peace and comfort.
- I have a ticket with a time slot, at what time do I have to be present?
Your ticket is valid within your booked time slot. It is therefore not possible to enter the museum earlier or later than your booked time slot. You come to the museum in your booked time slot (15min). If you arrive later, your ticket is no longer valid.
- I can't get to my booked time slot, what should I do?
If you arrive later than the booked time slot, we regret that we cannot grant you access to the museum. If there are still available places at a later time on the same day, we will be happy to help you find an alternative time for your visit at the reception desk. (This arrangement is only valid if there are still available places at a later time on the same day). Under no circumstances are you entitled to a refund of the purchase price of your ticket. Not even in the event of circumstances beyond your control, such as problems with public transport or personal circumstances. See our General Terms and Conditions for Visitors.
- I want to cancel my ticket, what should I do?
Tickets purchased online are non-refundable.
- Can I buy tickets in the museum at the museum desk?
At the museum, tickets are available at the box office on a very limited basis. Often we are sold out and have to disappoint people who come by without a ticket, so order online!
- I want to change the time and date of my purchased ticket, what should I do?
It is not possible to change the date of your ticket after purchase.
A time slot is a fixed starting time. This ensures that there are not too many people in the museum and that you can keep a good 1.5 metres distance from other visitors. A time slot is a period of 15 minutes (e.g. 14:00 to 14:15) during which you may enter the museum.
- Children under the age of 6.
The Bizarium is not suitable for children under 5, it is a museum where they can only look and not touch or play on anything, therefore it is quickly boring and they get bored quickly.
- Can I book a museum visit by telephone?
Unfortunately, it is not possible to book tickets by telephone. You can book tickets quickly and easily via our website, or on site at the entrance desk.
- Should I print the ticket?
You can print out your online ticket, but you don't have to: you can also show your ticket on a mobile device for verification at the museum entrance.
- Can I enter the Bizarium Museum with a Museum Card?
The Dutch or Belgium Museum Card is not valid in the Bizarium Museum. The Bizarium Museum operates independently without any form of subsidy, our revenues are entirely dependent on ticket sales to visitors.
- Can I book a group visit?
Group visits of up to 18 people can be planned outside regular opening hours. Book your group visit via the "group reservation form". It is not permitted to give guided tours in the museum yourself.
- There are only 6 places available per timeslot, but our group consists of 8 people.
Split the group into 2 available timeslots one after the other. Reserve 1x 6 persons in the desired timeslot, then reserve the other 2 persons in the following timeslot. Arrive together in time for the 1st timeslot. (For groups larger than 12 persons - please contact the Bizarium)